ちょっとお粗末な点が目立ったため投稿。 悪い部分も参考にしたいという人は是非見て欲しい。 ①スタッフが予約内容を把握していない ②スタッフが全体的にかなり若い ③メニューの説明がない ④店側の勝手なメニュー変更(説明なし) 感想としては、ただ高いものを提供しているだけの店。 来店してまず①をやられてこの店大丈夫か、と不安になり、②でその不安が増す。 ②については気にならない人もいると思うが、下膳するスタッフの爪がオシャレ重視、調理するスタッフの調理の段取りが悪いなど、申し訳ないがタイミーかと疑うレベル。 ③については、提供する料理の説明は料理名を言うだけ、しかも小声で早口。 唯一店長かと思われる男性スタッフだけが、丁寧に説明はしてくれていたが、女性スタッフはサービスマンではないと感じた。 極めつけは④。 デザートは2種、HPのメニューに記載があったが、｢材料がないため、もう片方のデザートを増量しました｣と会計時に提供がないことを尋ねて初めて説明を受ける。 説明がないまま伝票をテーブルに置かれる店。もはや詐欺のレベル。 増量しました、と言っていたが、増量してこれ?と言った量でしかなかった。 口直しのグラニテ増量されてもねえ。 アイスクリーム提供するとか、方法はなかったものか。 総じて、雰囲気や器、調度品に全振りで、サービスのレベルは申し訳ないけどファミレスクラス。サービス料金10%を払う価値は毛ほどもない。 高い料金を払う＝いいサービスを受けたい、という方には全くおすすめしない。 神戸牛が食べたい、そんな細かいところ気にしない、という方はどうぞ。 写真は増量されたらしいグラニテ。 追記:下記にてオーナーからコメントが来ていますが、｢メニュー内容の説明私たちしてます｣という自分たち悪くないという姿勢が腹ただしいので、会話内容を追記。 ｢本日シグネチャーコースのご予約でしたが、追加料金でお肉のアップグレードも出来ますが、いかが致しますか｣というスタッフからの提案に対して、こちらはそもそもシャトーブリアンのコースで予約をしていました。この店のメニュー内容で、それ以上のものはありません。 私はこのことを、予約内容を把握していないと言っています。 ｢こちらのコースでお間違いございませんか｣とは一言も言われていません。 みんなが見るクチコミで平然と嘘をつき、上記④のように、客に対して全く真摯でない。 ｢本日材料切らしておりまして｣と最初に一言添えれば済む話を、自分たちの都合で勝手に大丈夫だろうと判断してるあたり、客をバカにしているとしか思えません。 京都のインバウンド需要に目をつけた、中身が伴っていないお店の典型です。 京都にはもっといいお店がたくさんありますよ。 (Translated by Google) I'm posting this because I noticed some rather sloppy points. If you want to take a look at the bad parts as well, please do. ① The staff didn't know the reservation details. ② The staff were generally quite young. ③ There was no explanation of the menu. ④ The restaurant made arbitrary menu changes (without explanation). My impression was that this restaurant just served expensive food. When I arrived, ① made me worry about the restaurant's reliability, and ② only made me more worried. Some people might not mind ②, but the staff clearing the tables were so fashion-conscious about their fingernails, and the cooking staff's poor planning made me wonder if they were a "Timemee" restaurant. As for ③, the explanation of the dishes they were serving was limited to the names of the dishes, and they spoke quickly and in a low voice. The only male staff member who seemed to be the manager gave a detailed explanation, but the female staff members didn't seem to be service-oriented. And the worst was ④. There were two desserts listed on the menu on their website, but it wasn't until I inquired about the absence of one at the time of payment that I was told, "We've increased the quantity of the other dessert because we didn't have the ingredients." The restaurant just left the bill on the table with no explanation. This is verging on fraud. They said they'd increased the quantity, but the amount was so small that I wondered if that was really enough. They even increased the amount of granita to wash it down. Couldn't they have offered ice cream or something? Overall, the restaurant was all about the atmosphere, tableware, and furnishings, and the service level was family restaurant class, if I may say so myself. The 10% service charge wasn't worth it at all. I wouldn't recommend this place to those who expect good service in exchange for paying a high price. If you're looking for Kobe beef and don't mind small details, go for it. The photo shows the granita, which apparently had an increased quantity. PS: The owner commented below, but I found it annoying that he assumed they were doing no harm by saying, "We explain the menu contents." So I've added the contents of our conversation. The staff member suggested, "You have booked the Signature Course today, but we can upgrade the meat for an additional fee. Would you like to do that?" However, our reservation was originally for the Chateaubriand course. There is nothing more on the restaurant's menu. I have said that I was unaware of the details of the reservation. No one said, "Are you sure you want this course?" They blatantly lie in reviews that everyone can see, and as mentioned in ④ above, they are completely disrespectful to their customers. They could have easily solved the problem by adding at the beginning that they were out of ingredients today, but they have decided that it is okay for their own convenience, and I can only think that they are making a fool of their customers. This is a typical example of a restaurant that has its eye on Kyoto's inbound tourist demand but does not back it up with substance. There are many better restaurants in Kyoto.