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ローカルガイド

2024年12月24日

I wanted to share my thoughts following a recent visit to your restaurant. While the quality of the Kobe beef was good, unfortunately, the service did not meet the high standards I had anticipated. Upon arriving on time, I had to wait about ten minutes before being seated. Once seated, there was no ice water provided, and the red wine I ordered only arrived after the entrée. Despite requesting water from the staff, it was not brought to me, and I had to ask the chef directly before receiving it. We ordered two Kobe Beef Teppanyaki sets, costing over 60,000 yen, yet there was no hot tea offered after the meal, which is typically a standard in fine dining. Additionally, the ice cream had to be ordered separately. These small details, such as offering hot tea or dessert to round off the meal, are what elevate the dining experience, and their absence left me feeling less than satisfied. I was disappointed by how the service did not align with the quality of the food. While the Kobe beef was exceptional, the overall experience did not leave me with the sense of delight I expected. Service like this is far below what I have come to expect from high-end restaurants in Japan, and I hope you will take this feedback into account to improve the overall dining experience for future guests.

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